Customer Relationship Management

Retaining existing ones and winning new customers – with CRM services from Caxan

Build lasting relationships while retaining the existing ones
Caxan manage and analyze customer interactions and data throughout the customer life cycle, with the goal of improving business relationships with them. CRM software is designed to actively track and manage customer information while extending and customizing your business growth.
Today CRM software is highly scalable and customized, allowing businesses to gain actionable customer insights, streamline operations and personalize customer service based on the customer's known history and prior interactions with your business. The other functions of this software include recording various customer interactions (over email, phone calls, social media or other channels, depending on system capabilities) and automating various workflow processes.
Caxan for your customer relationship management

Caxan proficiently merges customer information and documents into a CRM database which allows business users to easily access and manage it. It helps you to ditch clunky processes and manual efforts so that you can get on with your business. One place to store all customer information means your conversations are always personal, relevant, and up to date. CRM software is a category which covers a broad set of applications designed to help businesses manage many of the following business processes:

Marketing Automation
  • Lead management
  • Lead nurturing
Partner management
  • Contract management
  • Partner self-service
Performance management
  • Sales force mobile apps
  • Team collaboration
Sales Automation
  • Contact management
  • Opportunity management
  • Sales forecasting
Customer management
  • CXM
  • Loyalty management
  • Case management
  • Customer self-service
Reporting
  • On-demand Reporting
  • Mobile Friendly Reporting
  • Email Reports
Our Technical Expertise

We work in close co-operation with our customers in the initial stages to analyze their requirements, processes and systems and by providing them CRM Solutions:

  • Business analysis
  • Evaluation of alternative CRM platforms
  • Platform customization, on-premises and in the cloud
  • Custom CRM development
  • Upgrades and custom add-ons
  • Migration to a new CRM system
  • Integration with corporate systems (ERP, portals, call centers, etc.)
  • Quality assurance
  • User training
  • Maintenance and support
Why choose Caxan for your CRM needs?

The best of CRM consulting services

Amateur in the CRM journey or structuring an ambitious enhancement project? An expert team of well experienced consultants are at your assistance to leverage custom code and the capabilities of market-leading CRM platforms – Salesforce, SAP, Microsoft Dynamics 365 / CRM and Zoho to turn customer experience into your competitive advantage. Our CRM consulting services help you resolve challenges like:

Unmanaged customer data Unmanaged customer data
Inadequate sales productivity Inadequate sales productivity
Lack of alignment between departments likes sales, marketing etc. Lack of alignment between departments likes sales, marketing etc.
Low lead conversion rate Low lead conversion rate
Disturbances in customer service across regions and channels Disturbances in customer service across regions and channels

CRM customization solutions as per your needs

We provide customized CRM solutions tailored as per your needs if you are not satisfied with the CRM modules. Highly experienced in project handling under leading CRM platforms, our expert consultants implement CRM solutions in the most proficient way. They deliver custom CRM modules that effortlessly integrate with your CRM system. Customization primarily includes:

Digitizing sales and marketing processes Digitizing sales and marketing processes
Integrating customer data across corporate systems Integrating customer data across corporate systems
Giving off effort-saving plugins Giving off effort-saving plugins
Supporting corporate values with a CRM branded UI Supporting corporate values with a CRM branded UI
Customizable CRM add-ons like Customizable CRM add-ons like
  • BI/Charts for data visualization
  • EmailScoop for automatic email tracking
  • N to N Grid for managing records

CRM upgrade and support

Your current CRM solution not meeting the changing business trends? Caxan will let you meet the ever-evolving business demands by upgrading to the latest version of your CRM platform, integration of innovative & powerful components, and comprehensive technical support of your current system.

How to Contact Us
Caxan always makes sure that you can easily contact us and our professionals leave no stone upturned to be always available and are incredibly responsive to your request.
You can connect with us by just filling our form. We are available to chat, reach out to us anytime and we’ll happily answer all your questions.

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